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STORE POLICY

Customer Care

At Friendship Appreciation LLC, we are committed to providing the highest level of customer service. Our goal is to ensure that all customers receive the best possible experience when interacting with our company. This Customer Care Policy outlines how we interact with our customers, our commitment to quality service, and the procedures we follow to ensure satisfaction.

 

1. Our Commitment to You

We promise to provide:

  • Professionalism: Our team is dedicated to delivering polite, knowledgeable, and professional service at all times.

  • Transparency: We aim to be clear and transparent in our communication about products, services, pricing, and policies.

  • Respect: We respect the time, needs, and preferences of our customers and ensure that every customer is treated with the utmost care.

 

2. Customer Service Hours

Our customer care team is available during the following hours:

  • Monday to Friday: 8:00 AM to 5:00 PM EST

  • Saturday: Closed

  • Sunday: Closed

 

3. Response Time

  • Email/Online Inquiries: You can expect a response within 24 hours during business days.

  • Phone Support: Calls will be answered within 2 hours during business hours.

 

4. Order Fulfillment & Delivery

We aim to process and fulfill orders efficiently. Please expect a turnaround time of 14 days from the time the order is placed to when it is shipped. Any delays or changes in delivery will be communicated promptly.

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5. Returns & Refunds

We want you to be completely satisfied with your purchase. Please note that due to the custom nature of this product, we are unable to accept returns. We encourage you to carefully review all specifications and the size guide before completing your purchase.

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6. Complaints and Feedback

If you have any complaints or feedback, we encourage you to share them with us:

  • How to Submit Feedback: You can contact us via email or our website's contact form.

  • Feedback Resolution: We strive to resolve complaints within 5-7 business days and will keep you informed throughout the process.​

 

7. Confidentiality & Privacy

Your privacy is of the utmost importance to us. Any personal information shared with us will be handled in strict accordance with our Privacy Policy, which you can find on our website.

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8. Continuous Improvement

We are constantly striving to improve our products, services, and customer experience. We value your feedback and use it to enhance our offerings and address any potential issues that may arise.

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9. Contact Information

For any questions or concerns regarding this policy or our customer care practices, please feel free to contact us at:

  • Phone: (718) 810-2271

  • Email: info@friendshipbox.com

  • Mailing Address: 7420 Brock Rd #193 Spotsylvania, VA 22553

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Thank you for choosing Friendship Appreciation LLC. We are here to serve you!

Privacy & Safety

At Friendship Appreciation LLC, we are committed to protecting your personal information and ensuring a safe experience. Below is a summary of our policy:

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  1. Information Collection: We collect personal information (e.g., name, contact details, payment info) and usage data (e.g., device info, browsing activity) to provide services, improve your experience, and communicate with you.

  2. Use of Information: We use your information for order processing, customer support, service improvements, marketing communications, and legal compliance.

  3. Data Security: We implement encryption, access control, and regular security audits to protect your data. Only authorized personnel have access to your information.

  4. Sharing of Information: We do not sell or trade your information. We may share it with trusted service providers, for legal compliance, or in the event of a business transfer.

  5. Your Rights: You can access, update, or delete your personal information. You can also opt-out of marketing communications.

  6. Children’s Privacy: We do not knowingly collect data from children under 13.

  7. Third-Party Links: We are not responsible for the privacy practices of external websites linked to ours.

  8. Data Retention: We retain your information as long as necessary for business purposes or legal obligations.

  9. Policy Updates: Any changes to this policy will be posted on our website.

  10. Contact: For questions or concerns, please contact us via email at info@friendshipbox.com

Payment Methods

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

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